NCC says Undersea Cable Cuts Disrupts Data and Voice Services along African West Coast

Undersea Cable undergoing repairs

NCC says Undersea Cable Cuts Disrupts Data and Voice Services along African West Coast

The repair of the undersea cable cut that has affected internet services in Nigeria and many parts of sub-Saharan Africa may take about five weeks to be completed, MainOne said in a statement on Friday.

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MainOne, whose facilities provide internet services to many parts of western and southern Africa, also provided details of the undersea cable cut and its efforts to repair it.

In the statement on its website, the company said its “MainOne submarine cable carries a significant portion of the international traffic into West Africa and provides services to multiple countries hence the magnitude of the impact.”

The company said it has a maintenance agreement with the “Atlantic Cable Maintenance and Repair Agreement (ACMA) to provide repair services for the submarine cable.”

According to the service provider, the steps to be taken include first identifying and assigning a vessel to retrieve the necessary spares required for repair and then sailing to the fault location to conduct the repair work.

Full text:

Press Release

Undersea Cable Cuts Disrupts Data and Voice Services along African West Coast

A combination of cable cuts, resulting in equipment faults on the major undersea cables along the West African Coast have negatively impacted on data and fixed telecom services in several countries of West Africa, including Nigeria, Ghana, Senegal, Cote d’Ivoire. The cuts occurred somewhere in Cote d’Ivoire and Senegal, with an attendant disruption in Portugal.

Cable companies – WACs and ACE in the West Coast route from Europe have experienced faults while SAT3 and MainOne have downtime. Similar undersea cables providing traffic from Europe to the East Coast of Africa, like Seacom, EIG, AAE1, are said to have been cut at some point around the Red Sea, resulting in degradation of services across on these routes.

In Nigeria and other West African countries, Internet access and speed have experienced disruptions in the networks of service providers in the affected countries.

Operators of these cables have commenced repairs already, and services are gradually being restored. They have promised to work round the clock to ensure that services are restored to the affected countries within the shortest possible time.

It is important to bring this information to the knowledge of corporate and individual consumers on these services.



Reuben Muoka
Director, Public Affairs
Nigerian Communications Commission

14th March 2024

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